Equivo has been recognised for our commitment to supporting vulnerable customers, winning ‘Best Vulnerable Customer Support Initiative’ at the 2025 Collections & Vulnerability Awards. This award celebrates organisations that make a real difference for customers experiencing financial difficulty or other vulnerabilities.
This recognition is a proud moment for our teams and reflects the consistent care, professionalism, and dedication they bring to every customer interaction.
A Team Committed to Impact
Our people are at the heart of this achievement. Every team member contributes to creating a culture of empathy and fairness. This award is a testament to the dedication, skill, and compassion our teams demonstrate when supporting customers in vulnerable circumstances.
Putting Customers First
At Equivo, supporting vulnerable customers is central to everything we do. We focus on delivering help that is respectful, practical, and effective. Being recognised for this work shows that our approach is making a real difference in the lives of the people we support.
Recognised by Industry Experts
The judges highlighted Equivo’s approach and the measurable outcomes we deliver. Their feedback, shown above, reflects the strength of our structured and consistent approach while recognising the human impact of our work. This positions Equivo as a leader in ethical, customer-focused collections and sets a benchmark for the wider sector.
Looking Ahead
While we celebrate this achievement, our commitment continues. We will keep raising standards, improving support, and ensuring every customer receives the care and attention they need. Winning this award reinforces our dedication to delivering exceptional support for vulnerable customers across the UK.
A Lasting Commitment to Impact
While we celebrate this achievement, our commitment continues. We will keep raising standards, improving support, and ensuring every customer receives the care and attention they need. Winning this award reinforces our dedication to delivering exceptional support for vulnerable customers across the UK.
We are proud of our teams and the impact they make every day, setting the standard for vulnerability-first service in the collections sector.
Your main contact:
John is Founder & Director, and leads Equivo’s Collections & Field Division has responsibility for operations and service delivery for collections activity across the business. John always challenges standard industry practice while keeping fully abreast of regulatory requirements, beliefs that are core to Equivo’s operation.
