Supporting Lenders, Protecting Customers
Voluntary termination of car finance is an option for customers that creates administrative and logistical requirements for lenders. Our team of FCA-authorised experts ensure voluntary terminations are handled in a fair and transparent manner, whilst leveraging cutting edge technology to accurately capture rechargeable vehicle damage.
How Equivo Helps
Our national network of field personnel, technology innovation and vehicle recovery fleet provide lenders with regulated field resources to maintain brand reputation whilst delivering compliant and efficient logistical processing of voluntary termination requirements.
Ensure VT processing is fully FCA-authorised and compliant
Accurately identify, capture and cost any rechargeable damage
Maintain brand reputation throughout trusted customer engagement
Provide a digital customer experience with multi-channel platform
Efficiently process regulated logistical activities nationwide
Reduce impairment and improve profit, aligned with better outcomes
Technology Driven Nationwide Service
Voluntary terminations require nationwide logistical efficiency and high quality customer service. Our case management platform and field personnel work hand in hand to ensure every case is processed correctly. From evidencing vehicle condition to recording costs, our technology minimises disputes and gives lenders full visibility.
Customers remain engaged through our multi-channel contact centre, where communication is tailored to their needs. Whether by SMS, web portal, phone, or email, we make the process accessible, supportive, and fully documented.
Delivering Better Outcomes
For lenders, we understand that voluntary terminations can mean increased financial exposure especially when logistics are done without the right digital inspection tools. With Equivo, you gain the confidence that cases are handled in a way that protects both commercial and customer interests. Our approach reduces impairment and safeguards brand reputation because we are committed to support your longer-term customer trust.
We believe the best outcome for lenders is achieved when the best outcome is also secured for customers. By combining compliance, care, and commercial awareness, we deliver solutions that are sustainable and in line with regulatory expectations.
Why Choose Equivo
Equivo handles nationwide voluntary terminations efficiently giving lenders clarity at every stage of the process.
FCA-Regulated Expertise
Equivo operates under full FCA authorisation, ensuring every voluntary termination meets Consumer Duty and regulatory standards. Clients can trust that compliance is built into every step.
Efficient Engagement
Customers remain engaged through our multi-channel contact centre, where communication is tailored to their needs. Whether by SMS, web portal, phone, or email we make the process accessible, supportive and fully documented.
Award-Winning Standards
Our team has been recognised for excellence in service and innovation, reflecting the quality and integrity of our approach. This recognition reassures clients that they are working with industry leaders.
National Reach
Equivo’s field and contact centre resources operate across the UK, supporting one-off cases or fully outsourced programs. Solutions are tailored to align with each lender’s structure and requirements.
Accurate Damage Capture
We use advanced digital tools to capture and cost rechargeable damage precisely. This reduces disputes, speeds up recovery and delivers reliable results for lenders.
Data Driven Insight
We provide analytics and enriched data on customer circumstances to aid future collections or engagement. This gives lenders actionable insight while protecting relationships.
Client Questions:
What is a voluntary termination and why use it?
A voluntary termination occurs when a borrower chooses to return a vehicle before the end of their agreement. It allows clients to recover assets proactively, reduce financial exposure, and maintain regulatory compliance.
How does Equivo manage voluntary terminations?
Equivo handles the entire process, from arranging vehicle collection to assessing its condition and reporting outcomes. The service ensures transparency, compliance, and ethical treatment of the customer.
What updates will I receive during a voluntary termination?
Clients are provided with reports detailing vehicle condition, any rechargeable costs, and recommendations for next steps, giving full visibility of the case and confidence in decision-making.
How does this service reduce financial risk?
By securing the asset promptly and accurately capturing any damage or costs, Equivo helps clients recover maximum value and minimise impairment while maintaining fair customer engagement.
How are fees calculated for voluntary terminations?
Fees are clear and fixed, covering collection, appraisal, and reporting. Final costs reflect factors such as vehicle type and location, providing clients with predictable budgeting.
Get in Touch
Put your voluntary termination cases in safe hands. Equivo priorities compliance and efficiency to achieve fair outcomes that protect your business while supporting your customers.
Award Winning Service
Technology Powered
Unrivalled Transparency
Exceptional Results