Vehicle Repossessions -

Motor vehicle and asset repossession

At Equivo, we handle vehicle repossession and arrears collection efficiently, professionally, and with empathy. We combine industry expertise with advanced technology to ensure asset recovery is safe, transparent, and effective. Our approach balances the needs of lenders with good outcomes for customers.

Every element covered for both regulated and unregulated agreements, singular or bulk (including fleet) instructions, whether the cases be consented collections through to full portfolio recovery including enforcement of court orders. Our enhanced capabilities cover all cases from straightforward cases to and more difficult circumstances.

What We Offer

Recovery That Protects Your Reputation and Delivers Results

With our award winning expertise in vehicle repossession, we can ensure that your case will always be in safe hands. Our commitment is to ensure that all parties involved get the best outcome, and with our strict adherence to regulatory standards, we deliver outcomes that protect both our client and the customer. Here’s why our clients trust us:

Comprehensive Expertise

We recover all types of vehicle, including cars and light commercial vehicles, with the experience and facilities to manage every repossession safely, professionally, and with care for the customer.

Consumer Duty Alignment

Every case is conducted with alignment to FCA requirements and Consumer Duty . We prioritise transparency, protection, and good customer outcomes, consistently exceeding regulatory standards.

Equivo's ANPR technology solution to locate vehicles easily

Innovative Technology

Our recovery process is supported by innovative cloud technology including Body Worn Video, smart GPS routing and ANPR to record every interaction, locate vehicles quickly and deliver real-time transparency.

High Success Rates

Equivo achieves first attendances within 24 hours, with repossessions typically completed in 7–9 days. On prime accounts, success rates are typically 92–95%, delivering reliable results.

Agent carrying out their vehicle checks on iPad

Maximising Returns

We optimise recovery outcomes by ensuring efficient repossession, minimising impairment, and maximising resale value. This reduces shortfalls while supporting good outcomes for everyone.

Agent in touch with the customer for a successful vehicle collection

Protecting Reputation

We manage repossessions with professionalism and care to safeguard brand reputation. Wherever possible, we engage with customers positively, helping achieve good customer outcomes.

Our Technology Focused Approach

How Equivo Leads the Way

Equivo leads the industry in repossession services, combining advanced technology with professional teams to ensure fast, safe, and transparent outcomes.

1.

ANPR Equipped Fleet

Our entire fleet is ANPR equipped, which alerts our team as soon as they drive past a vehicle matching our database. This reduces human effort, minimises errors, and helps us locate assets quickly.

2.

Body Worn Video

Used on every single field interaction. This provides a complete record for regulatory compliance, protecting all stakeholders and supporting positive outcomes with unrivalled transparency.

3.

Collect Portal

Digital engagement with customers who have not responded to other engagement outreach. Allows customers to securely propose repayment arrangements and upload documents, helping to resolve delinquent accounts while reducing stress.

4.

VulneraTrack Support

Our proprietary vulnerable customer platform. Helps manage vulnerable customers through tailored action plans, ensuring their individual needs are carefully considered while still achieving recovery objectives efficiently and responsibly.

Client Questions

How do I initiate the repossession process?

Clients instruct Equivo by providing the relevant contract and borrower details together with relevant account history. Equivo then manages the process, ensuring full compliance with legal requirements and acting promptly to recover the asset.

What happens during repossession?

Equivo’s field officers carry out repossessions professionally and ethically. If the customer can pay outstanding arrears, payment can be arranged or collected on site. If not, the vehicle is secured, appraised, and delivered to a nominated remarketing site, with a digital full condition report available to the client.

How long does the repossession process take?

Initial attendance usually occurs within 24 hours of instruction. The entire process, from instruction to delivery at the remarketing site, typically takes 7–9 days. Clients are kept updated throughout and have access to detailed online information through our real time case tracking portal.

How are repossession fees calculated?

Equivo provides transparent, fixed fees, often on a ‘no-find, no-fee’ basis. Fees cover insurance, tracing, field visits, and reporting. The final cost depends on factors such as vehicle type, location, and any additional requirements.

What happens if there is a shortfall?

If the proceeds from the vehicle sale do not cover the outstanding debt, the creditor may pursue the remaining balance through a payment arrangement or, if necessary, court action. Equivo ensures the process is handled professionally and ethically, ensuring full regulatory compliance.