With over a decade of experience in collections and proven expertise in leading high-performing teams, Jack has built a reputation for achieving strong results while maintaining a positive and supportive culture. He has successfully guided his teams through challenging targets, balancing performance expectations with morale and individual development.

Jack thrives on fostering collaboration and clear communication, creating an environment where people feel valued and empowered to succeed. Passionate about coaching and developing talent, he is committed to driving sustainable success while ensuring colleagues grow in confidence and capability, contributing to exceptional outcomes for both the team and organisation.