What is Vehicle Repossession?
Vehicle repossession is the process where a lender recovers a vehicle due to missed payments, covering both regulated and unregulated agreements, from single assets to large fleet portfolios.
Equivo provides compliant vehicle repossession services for UK lenders, combining FCA Consumer Duty standards, regulated enforcement expertise, and advanced field technology. With nationwide coverage and a vulnerability-aware approach, we recover assets efficiently while protecting customer wellbeing and your brand reputation.
- 92 – 95% Success Rate (Prime Accounts)
- 24h First Attendance
- 7-9 Days Average for Full Recovery
Equivo’s Vehicle Repossession – By the Numbers
Equivo delivers fast, efficient, and compliant vehicle repossessions across the UK. “Building on the key stats highlighted above, here’s a full breakdown of Equivo’s 2025 performance across vehicle repossessions:”
- ≈30,000 consumer cases managed in 2025 – highlighting our experience and expertise in vehicle repossessions.
- First attendance typically within 24 hours – ensuring rapid, proactive engagement.
- Average full recovery: 7–9 days – resolving cases efficiently while keeping customer impact minimal.
- Prime account success rate: 92–95% – demonstrating consistently high outcomes.
- Average visits per case: 1.7 – technology-enabled efficiency reduces disruption while maintaining effective recovery.
- Vulnerable customers: 7.7% proactively identified; the majority achieve positive outcomes with no increase in visits, showing proportionate and ethical handling.
Why Lenders Choose Equivo for Vehicle Repossessions
With our award winning expertise in vehicle repossession, we can ensure that your case will always be in safe hands. Our commitment is to ensure that all parties involved get the best outcome, and with our strict adherence to regulatory standards, we deliver outcomes that protect both our client and the customer. Here’s why our clients trust us:
Comprehensive Expertise
We recover all types of vehicles, including cars and light commercial vehicles. Our teams manage both straightforward and complex repossessions safely and professionally.
Consumer Duty Alignment
Every case is conducted with alignment to FCA requirements and Consumer Duty. We prioritise transparency, protection and good customer outcomes. Equivo consistently exceeds regulatory standards.
Innovative Technology
Our vehicle repossessions is supported by a technology ecosystem. Body Worn Video, smart GPS routing and ANPR record every interaction, helping us to locate vehicles quickly and deliver real-time transparency.
High Success Rates
Repossession attendance typically occurs within 24 hours, with full recovery in 7–9 days. Prime accounts achieve 92–95% success rates.
Maximising Returns
We optimise resale value and minimise shortfalls to deliver better outcomes for lenders and customers. This reduces shortfalls while supporting good outcomes.
Protecting Reputation
We handle vehicle repossessions professionally to safeguard client brand reputation and engage positively with customers wherever possible.
Our Technology-Driven Approach
Equivo combines advanced technology with expert teams to deliver fast, safe, and transparent vehicle repossessions, earning recognition as one of the most trusted vehicle repossession companies in the UK.
1.
ANPR Equipped Fleet
Our fleet is equipped with ANPR technology, which alerts our team when a target vehicle is nearby. This reduces errors, speeds up recovery, and ensures accurate vehicle location.
2.
Body Worn Video
All field interactions are recorded with Body Worn Video. This provides complete transparency, supports regulatory compliance, and protects both lenders and customers.
3.
Collect Portal
Our Collect Portal allows secure digital engagement with non-responsive customers. They can propose repayment plans, upload documents, and resolve delinquent accounts with less stress.
4.
VulneraTrack Support
VulneraTrack is our proprietary platform for managing vulnerable customers. It ensures tailored action plans are followed while achieving recovery objectives efficiently and responsibly.
Vulnerable Customer Support
Equivo takes vulnerable customers seriously, ensuring fair, safe and compliant handling across all vehicle repossessions.
- Tailored Action Plans: VulneraTrack identifies vulnerabilities and guides appropriate engagement.
- Compliance-Focused: All interactions follow FCA and Consumer Duty guidelines.
- Positive Outcomes: 7.7% of customers are proactively identified as vulnerable, and most achieve a positive outcome with no extra visits required.
Supporting vulnerable customers is a core part of our approach and a key reason why we are one of the best vehicle repossession companies in the UK. Learn more about how we support customers in financial difficulty in our article: 5 Effective Ways Equivo Supports Vulnerable Customers.
Vehicle Repossession FAQs
How do I initiate the vehicle repossession process?
Clients provide the contract and borrower details along with account history. Equivo then manages repossession promptly ensuring full legal compliance.
What happens during repossession?
Field officers carry out repossessions professionally and ethically. If the customer can pay arrears payment can be arranged on site. Otherwise the vehicle is secured appraised and delivered to a remarketing site with a digital condition report.
How long does the vehicle repossessions process take?
Initial attendance usually occurs within 24 hours. The full process typically takes 7–9 days. Clients are updated throughout and can track progress online.
How are vehicle repossession fees calculated?
Fees are transparent often on a ‘no-find no-fee’ basis covering insurance tracing field visits and reporting. Final costs depend on vehicle type location and additional requirements.
What happens if there is a shortfall?
If sale proceeds do not cover the debt the creditor may pursue the remaining balance via payment arrangements or court action. Equivo ensures the process is professional and fully compliant.
What makes Equivo one of the best vehicle repossession companies?
Our high success rates (92–95% on prime accounts) rapid first attendances within 24 hours and end-to-end digital transparency make us a top choice. We use cloud-based systems, Body Worn Video, ANPR technology and a proprietary vulnerable customer platform, VulneraTrack, to manage all cases safely and efficiently.
Are Equivo vehicle repossession services regulated?
Yes. We handle both regulated and unregulated agreements in line with FCA requirements and Consumer Duty. Every repossession is carried out with full legal compliance and professional oversight.
How does Equivo ensure compliance with Consumer Duty?
All repossessions are conducted in line with FCA and Consumer Duty requirements. Our proprietary systems, training, and processes ensure every case is fully compliant. Learn more in our Consumer Duty compliance guide.
Can Equivo handle electric vehicle (EV) repossessions?
Yes. Equivo has the expertise, technology, and safety protocols to repossess electric vehicles efficiently and securely. Our teams are trained to manage battery handling, charging considerations and EV-specific safety requirements, while maintaining compliance and protecting both lender and customer interests.
Get In Touch About Vehicle Repossessions
For trusted expertise in vehicle repossessions, get in touch with our Client Services team today.
Award Winning Service
Technology Powered
Unrivalled Transparency
Exceptional Results