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Manage Your Account Online
We’ve made it simple to stay in control. Choose an option below to securely manage your account anytime, anywhere.
For individual customers to easily manage their personal account and make payments
For professional and business clients to access case details and manage account information.
Here to Support You
It is our culture to listen to your circumstances and try to assist wherever possible. We pride ourselves on our commitment to taking a fair, sensitive and principle-based approach ensuring ethical outcomes for all stakeholders. This includes assisting you while you seek help by working with an external support organisation.
Contact Us FAQs
I want to pay my account online
Pay online: using our secure payment portal
Who do I contact regarding my case?
Your case reference number starts with letters (e.g. A, M, S, J, X or Y). Your case is now being handled by Solaris Law who can be contacted on 023 81 11 2095
Your case reference number starts with 5 and is seven digits in total (e.g. 50_______) and:
- Relates to a motor finance agreement, call 0330 900 3000 or pay online using our secure payment portal
- Relates to a enforcement case, call 020 7788 8484 or pay online using our secure payment portal
My case was previously handled by Shoosmiths – who do I contact now?
If your case was previously handled by Shoosmiths, it has now been transferred to Solaris Law who can be contacted on 023 81 11 2095
My case was previously handled by Chartsbridge – who do I contact now?
Your case will now be handled by either the motor finance team or High Court Enforcement team at Equivo, depending on the nature of your case:
For cases regarding your motor finance agreement:
- Pay online: using our secure payment portal
- Need to discuss your case with us further? Call our customer support team 0330 900 3000
For cases regarding your motor finance agreement:
- Pay online: using our secure payment portal
- Need to discuss your case with us further? Call our customer support team 020 7788 8484
I want to pay my account over the phone
We are here to help. To discuss your case with us further, call our customer support team on 0330 900 3000
I need help with my case and want to speak to someone
We are here to help. To discuss your case with us further, call our customer support team on 0330 900 3000