To further underline our commitment to a tech-enabled, ethical approach to our service, Equivo has invested in legal workflow and case management solution, Lexis® Visualfiles™.
The Visualfiles platform allows us to carry out our unique end-to-end services; across collections, recoveries and enforcement with smoother and more efficient ways of working. It also ensures compassionate engagement when interacting with both customers and clients.
Our large legal department are now reaping the benefits of the process automation delivered by the solution, which now enables them to focus on an improved level of service for customers and clients.
Debt recovery is a mature sector but, in most firms, it has typically been at the back of the queue for technology investments. Following on from the pandemic, today more than ever before, there is a need to provide a responsible service to deliver better quality outcomes and overall service experience to customers and clients.
Often, people get into financial difficulties due to circumstances that are beyond their control and so, they mustn’t be penalised unfairly. Visualfiles is empowering Equivo to align service delivery with our core values, most important of which is to treat people compassionately.