Digital Innovation for Collections, Recoveries & Enforcement
At Equivo, technology isn’t just a tool, it’s how we make a difference.
Across collections, recoveries and enforcement, our platforms and systems increase efficiency and transparency. We use technology smartly so we can free our teams to focus on people, give clients real-time control and insight and help customers feel supported and treated fairly.
We don’t just streamline operations, we transform them. The results speak for themselves: our technology helped us win Digital Business Transformation and Best Vulnerable Customer Support Initiative in 2025.
ANPR
Precise vehicle tracking for efficient, transparent collections
Equivo’s ANPR technology automates vehicle identification, helping field agents to locate and record vehicles quickly and accurately. Our entire fleet is equipped with ANPR to capture all registration plates that agents pass by, ensuring no vehicle is missed.
By integrating with our operational systems, ANPR reduces errors and improves efficiency, allowing Equivo to recover more vehicles faster – resulting in higher collection success rates and giving clients real-time visibility into field operations.
Clients also benefit from increased transparency and accountability, while customers experience smoother visits with fewer errors and minimal disruption.
Accurate recognition for faster identification
Integration with field and operational systems
Accurate vehicle location tracking
Real-time data for client reporting
Body Worn Video
Accountability, evidence and compliance in the field
Equivo’s Body Worn Video (BWV) technology is worn during every field visit, ensuring every interaction is captured. Footage goes through extensive quality assurance, allowing us to QA 100% of recordings. This not only guarantees compliance and professional standards but enables our teams to create detailed reports and dashboards that drive continuous operational improvements.
By providing a verifiable record of every visit, BWV reduces disputes, strengthens evidential integrity and enhances operational transparency. Clients gain confidence in field performance, improved risk management and actionable insights from real-time reporting.
Mandatory use during all field visits for complete coverage
Extensive quality assurance for 100% of footage
Detailed reporting for continuous improvement
Clear, auditable evidence to support client oversight
GPS Fleet Tracking
Real-time fleet visibility for faster, smarter response
Equivo’s Fleet Tracking system fits every fleet vehicle with GPS trackers, providing live location data across the UK. This means that for any urgent client instruction, we can quickly identify the closest agent and redirect them immediately – ensuring a fast, efficient response.
Giving clients real-time oversight of our fleet means that Fleet Tracking enhances operational transparency by reducing response times. Clients can be confident that instructions are executed quickly, while field operations are optimised for speed and accuracy.
GPS trackers fitted in all fleet vehicles for complete coverage
Real-time location visibility across the UK
Rapid redeployment of closest agents for urgent instructions
Enhanced operational efficiency and client oversight
CollectPortal
24/7 self-service platform for customers
CollectPortal is a multi-channel, self-service platform that gives customers round-the-clock access to their accounts. They can manage payments, view updates and communicate securely, all without needing to contact Equivo directly.
By enabling self-service, CollectPortal improves engagement rates and reduces administrative workload for clients. Customers benefit from convenience and transparency, while clients gain real-time insight into activity and payments, supporting more efficient account management.
24/7, multi-channel access for customers
Secure account management and communications
Real-time updates visible to clients
Reduced administrative workload for client teams
ClientWeb
Live case tracking and oversight for clients
ClientWeb gives clients real-time visibility of their cases, supported by built-in auditing and detailed performance reporting. It allows clients to see progress as it happens, review completed activity and understand outcomes through clear, intuitive dashboards.
This visibility enables informed decision-making and ongoing compliance oversight. Clients gain confidence in field performance, supported by actionable insight that helps manage accounts efficiently and effectively.
Real-time visibility of case progress and outcomes
Clear, auditable reporting to support compliance oversight
Actionable performance insight through intuitive dashboards
Informed decision-making for efficient account management
CollectVisit
Verified field visits with GPS tracking
CollectVisit is the app used by field agents on tablets to manage property visits. When an agent attends a property, the app GPS tracks their exact location, providing a footprint with longitude and latitude. This ensures every visit is verified, creating a complete record and eliminating the possibility of “ghost visits.”
Every visit is verified through GPS logging, giving clients confidence in our field operations and enabling real-time oversight. CollectVisit ensures absolute accountability and a fully auditable, compliance-ready record of every visit.
Reliable evidence to support client audits and reviews
GPS footprint logging for every property visit
Verifiable visit records, eliminating “ghost visits”
Real-time oversight and reporting for clients
A Connected Technology Approach
At Equivo, our technology operates as a single, integrated ecosystem. From vehicle identification and verified field activity to real-time reporting and performance insight, our platforms are designed to work together seamlessly across collections, recoveries and enforcement.
This connected approach enables faster action, smarter choices and better results throughout the process. Insight captured in the field feeds directly into reporting and oversight, supporting informed strategies and compliance assurance – allowing Equivo focus on continuous improvement.
The result is a more effective, data-led approach where technology strengthens operational control and empowers our teams to deliver consistently better outcomes for our clients.
More efficient recoveries through joined-up systems
Transparent and auditable operations
Actionable insight feeding into real-time reporting
Stronger accountability and compliance oversight
Cyber Essentials Plus:
Security You Can Trust
Equivo is Cyber Essentials Plus certified, demonstrating our commitment to safeguarding client and customer data at every stage. Our systems, processes and teams operate to the highest cyber security standards, giving clients confidence that information is protected while supporting compliance and operational integrity.
1.
Certified Security
Meets rigorous Cyber Essentials Plus standards, providing assurance to clients and regulators alike.
2.
Data Protection
Sensitive client and customer data is safeguarded across all systems and processes.
3.
Compliance Support
Certification and secure processes support audit readiness and regulatory compliance.
4.
Integrated Security
Cyber security is built into everyday operations, ensuring safe and reliable service delivery.
Confidence Through Connected Technology
Equivo’s technology, supported by robust security and integrated systems, provides clients with complete confidence in collections, recoveries and enforcement operations. From verified field activity to real-time reporting and audit-ready oversight, our approach ensures efficiency and accountability for complete transparency at every stage.
Click below to discover how Equivo’s connected, secure technology supports smarter, more accountable operations that you can benefit from.