At Equivo, we’re proud to be recognised by respected industry bodies for the work we do on behalf of our clients and their customers.
Each award is a reflection of our dedication to doing things the right way, combining empathy and ethical practice with innovation and a technology-first approach. Whether we’re supporting customers in vulnerable circumstances or delivering fast, effective outcomes, our goal is always the same – to provide a service that’s fair, transparent and delivers real results.
Winner – Best Vulnerable Customer Support Initiative at Collections & Vulnerability Awards 2025
The award recognises our structured, governance-led approach to supporting vulnerable customers. The judges highlighted our measurable outcomes, improvements in QA and agent support and the way we embed lived experience into everything we do. It reflects the care, professionalism and ethical practice we bring to every customer interaction and the lasting impact we aim to make.
Winner – Digital Business Transformation Winner at Credit & Collections Technology Awards 2025
Equivo has been recognised for our innovative digital transformation in 2025. Our workflow automation, integrated case tools and smarter processes are improving efficiency and delivering fairer outcomes for customers. Judges highlighted the measurable impact on clients, our dedicated care and customer focus at the heart of everything we do.
Winner – Collections & Recoveries Service Provider of the Year at Credit Awards 2023
Being recognised again in 2023 was a moment to reflect on the way our teams consistently raise the bar in collections and recoveries. This back-to-back win celebrated not just strong results, but the drive to innovate and push boundaries while always staying true to our responsible, people-first practices. Every case is approached by Equivo with care and fairness, proving that we can deliver excellent outcomes without compromising ethics. Securing this award two years in a row showed that our approach works and that our commitment to clients and the people we support continues to make a real impact.
Winner – Collections & Recoveries Service Provider of the Year at Credit Awards 2022
Taking home this award in 2022 was a real endorsement of the way Equivo work across collections and recoveries. It recognised a service built on strong performance and innovative thinking, underpinned by a clear commitment to doing things the right way. Our teams focus on achieving high recovery rates while handling every case with fairness, empathy and professionalism. This win reflected the balance we strive for every day, delivering excellent results for clients without ever losing sight of our ethical responsibilities or the people behind each decision.
Winner – Best Legal Services Provider at CCS Awards 2022
Equivo was proud to take home the award for Best Legal Services Provider at the CCS Awards 2022. It was a meaningful moment for our teams, recognising the effort, care and professionalism they bring to every instruction. The award highlighted the way we balance expertise with a genuine commitment to doing what’s right for clients and the people we work with.