Doing the right thing, the right way
Equivo is a specialist collections, recoveries and enforcement business with one clear purpose: to deliver fair, transparent and ethical outcomes. Regulated by the FCA, SRA, and MoJ, we combine expertise, innovative technology, and a culture to drive higher standards across the industry. We are committed to building trust with every stakeholder including our clients, their customers and our regulators.
Our Core Values
We operate with integrity, empathy, and transparency. Our values guide every decision and every interaction:
Drive higher operational delivery standards across our industry
Deliver unrivalled transparency through real time technology reporting
Exceed regulatory requirements, not just match the standards of others
Leverage technology to improve our efficiency and outcomes
Achieve the very best outcomes and results for all stakeholders
Our Expertise
We bring together the very best professionals from collections, recoveries and enforcement disciplines. This blend allows us to deliver industry-leading solutions to our clients. Every team member is trained to engage, and resolve matters to the highest standard.
Technology That Sets Us Apart
Technology is at the heart of everything we do. It gives our clients confidence, improves customer experience, and strengthens compliance. Highlights include:
CollectPortal
24/7 online platform for customers to manage accounts, discuss repayment plans, upload documents and make payments.
VulneraTrack
Our proprietary vulnerability platform to identify, flag, and monitor vulnerable customers, ensuring tailored engagement.
CollectVisit
GPS-enabled scheduling, evidence tracking, and audit trails for all field activity.
ClientWeb
Live case tracking for clients to manage accounts, track case progress, run reports and carry out ad-hoc audit access.
Body Worn Video
Front-facing cameras with automated face-blurring technology for privacy protection during all site visits.
ANPR Technology
Automated number plate recognition to improve vehicle recovery efficiency.
Supporting Vulnerable Customers
Many of the people we engage with are in vulnerable circumstances. We take this responsibility seriously, embedding a principle-based approach across all our teams. We do not just meet obligations; we aim to exceed them and make a positive difference in the lives of those we interact with.
Our commitment includes:
Identifying vulnerability early through VulneraTrack and staff training
Ensuring every interaction is respectful, sensitive and individual
Balancing compliance and engagement to achieve good outcomes
Our Services
Our approach comes together in practice through our services and the people who deliver them. Explore how we apply ethics, technology, and expertise to achieve outstanding outcomes.
